Hokodo for buyers

Frequently Asked Questions

Please use the menu to view FAQs on each topic.
What is Hokodo?
Why do I have Hokodo on my bank statements?
Do I need to sign up to use Hokodo?
How are my credit limit and payment terms determined?
Why have I stopped being eligible for payment terms?
How can I increase my credit limit?
I chose a Hokodo payment plan for my order. Why is it still pending/awaiting validation?
Why has my payment plan been rejected?
How do I pay for my order?
Can I pay early for my order?
Can I change the card or direct debit details you use to charge me on the due date?
Can you send me the invoice for my order?
My card payment is due today but has not been taken from my account yet. What should I do?
What happens if I dont pay my invoice on the due date?
What if I cannot pay for my purchase?
What is the buyer portal?
Can I pay early for my order?
How is my credit limit defined?
How do I increase my credit limit?
How long does it take to get a response for a credit limit increase?
Do I have one credit limit for all merchants?
Why can I see orders from only one merchant?
What does it mean if my payment is unscheduled?
What do I do if a payment is overdue?
By clicking “Accept All”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.