Business Operations Analyst

Paris or London

We are looking for a Business Operations Analyst to join our Ops team in order to optimise our processes through automation and logical thinking.

Who are we?

We’re a fast growing team of experienced tech, insurance and data science specialists, based in Paris, London and Berlin, at the early stage of our adventure! We’re well funded too! 😉   We believe in open, transparent teams, filled with quality people aiming together at ambitious goals.

The serious business bit…

We’re bringing B2B commerce into the 21st century with smart, easy to integrate, digital trade credit solutions. To put it simply, we are modernising the way businesses buy from each other by making it easier and safer to offer credit terms to business customers.  

Almost 60% of B2B trade currently takes place on credit terms, yet current processes for offering trade credit are outdated and not fit for the digital age. We solve these issues by offering B2B merchants a powerful set of tools with our Trade Credit as a Service solution, allowing them to offer credit terms to their business customers instantly through a frictionless checkout experience. 🚀

Merchants that have already integrated with us see on average a 40% increase in revenues 💸... and we’re only just getting started.

Who are you?

We’ll let you take a moment to think more philosophically about this, but for us… We are seeking a sharp, energetic and passionate individual. This role is a unique opportunity to learn the nuts and bolts of technology startups and financial services and build a well-rounded skill set alongside a team of experienced business leaders.

  • 2+ years experience in a similar B2B Fintech, Insurtech or startup business
  • Previous experience with account management
  • Excellent verbal and written communication skills - English speaker is a must have
  • Good command of tools such as Microsoft Excel, Microsoft Office, Google Suite
  • Entrepreneurial mindset
  • Comfortable in a fast-paced and tech driven startup environment where change is constant
  • Organised and methodical with the ability to multi-task and take initiative
  • Must be able to work well under pressure and meet deadlines
  • Good work ethic with strong attention to detail
  • Curious, creative and on the lookout for new ideas and methods
  • Analytical abilities 
  • Have the right to work in the UK or EU 

Bonus points

  • French language skills
  • German language skills
  • Coding experience in Python or SQL 
How will you make a difference?

We are looking for someone with the drive and enthusiasm to learn fast, grow and make a difference.

As part of the Ops team you will work alongside  all other functions of the business including Product, Credit, Data Science and Fraud specifically in order to optimise profitability of our various B2B ecommerce partnerships. There are multiple components to this role.

  • When managing the expectations of our partners, you’ll know how to strike the right balance between keeping them excited and not overcommitting 
  • When a merchant partner is integrating Hokodo’s solutions into their platform, you’ll manage the project and be able to keep both teams well-informed of the progress of the partnership
  • Day to day interaction with customers to accept new business and deal with claims
  • Continuous monitoring of our underwriting and pricing algorithms
  • Support the building out of our operations and customer servicing stack
  • Working with the tech team to automate routine operations
  • Research to support decision making on the strategic direction of the company
  • If you’ve already got a little bit of coding experience (e.g. from a university research project or prior role) then you’ll also get the chance to help maintain and develop some python scripts we use to automate our operations
  • There are also opportunities to gain experience in any other areas of the business, such as business development or product management
What’s in it for you…

Aside from the assumed, a competitive remuneration, we’re offering the chance to really make a difference. You’ll be working side by side with the founders in a flat structure. The opportunity for personal growth in a fast-moving startup is very real. 

Your opinion and feedback will be heard and valued and you’ll feel a part of a very special family. 

How do I apply?

Click here to apply for this role.